Privacy Policy
Last updated: September 2026
Who we are
QuintAV ("we", "us", "our") designs, supplies, and installs audio-visual (AV) and related smart home/commercial systems. This policy explains how we collect, use, store, and protect personal data when you enquire about, purchase, or receive our services, or visit our website.
If you have any questions about this policy or how we handle your data, you can contact us at:
We are the data controller for the personal data described in this policy.
What data we collect
Depending on how you interact with us, we may collect:
Contact and account information
- Name, email address, phone number, billing and site/installation address
Project and site information
- Property layout, room dimensions, access details, and photos or diagrams provided for quoting, design, or installation purposes
- Existing equipment details (e.g. current AV, networking, or smart home systems) relevant to integration work
Payment information
- Billing details and payment records (card details are processed by our payment provider and are not stored by us directly)
Communications
- Emails, call notes, messages, and support tickets relating to enquiries, quotes, installations, or after-care
Website and marketing data
- Cookies and analytics data
- Marketing preferences and communication history, if you've opted in to updates or newsletters
System and network data (where relevant to the service)
- If we configure or maintain networked AV, control, or smart home systems on your premises, we may have access to device names, network configuration, or system logs necessary to deliver the service. We do not access or store the content of your personal communications, browsing, or media consumption through these systems.
How we use your data
We use personal data to:
- Provide quotes, proposals, and design consultations
- Schedule and carry out installation, maintenance, and support work
- Process payments and manage invoicing
- Communicate with you about your project, including scheduling and after-sales support
- Maintain records for warranty, servicing, and future system upgrades
- Comply with legal, accounting, and tax obligations
- Improve our services and website (using aggregated or anonymised data where possible)
- Send marketing communications, but only where you've opted in (see Marketing, below)
Legal basis for processing
Under UK GDPR, we rely on the following legal bases:
- Contract: to provide quotes, deliver installation/support services, and process payments
- Legitimate interests: to maintain business records, improve our services, and follow up on enquiries, provided this doesn't override your rights
- Consent: for marketing communications and non-essential cookies
- Legal obligation: to meet tax, accounting, and regulatory requirements
Sharing your data
We do not sell your personal data. We may share it with:
- Subcontractors and installation partners, where required to complete a job (e.g. electricians, structural contractors)
- Suppliers and manufacturers, for warranty registration or equipment-specific support
- Payment processors, to handle transactions securely
- Accountants and professional advisers, for financial and legal compliance
- Authorities, where required by law
Any third party handling data on our behalf is required to protect it in line with this policy and applicable data protection law.
Data retention
We keep personal data only as long as necessary for the purposes described above, including:
- Project and installation records: retained for the duration of any warranty period plus a reasonable period afterward for servicing and support purposes
- Financial records: retained as required by UK tax law (currently up to 6 years)
- Marketing data: retained until you unsubscribe or withdraw consent
Cookies and website analytics
Our website may use cookies or similar technologies to:
- Enable core site functionality
- Understand how visitors use our site (analytics)
- Support marketing, where consent is given
You can control or disable cookies through your browser settings. Disabling some cookies may affect site functionality. See our Cookie Policy for details on the specific cookies this site uses.
Marketing
We'll only send you marketing communications (e.g. newsletters, promotions) if you've opted in. You can unsubscribe at any time via the link in any marketing email or by contacting us directly. Opting out of marketing won't affect service-related communications about an active project or system you own.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to legal/contractual retention requirements
- Object to or restrict certain processing
- Request data portability
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, contact us using the details at the top of this page.
Data security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse, including secure storage systems and restricted access to customer records. No system is completely secure, but we take proportionate steps appropriate to the sensitivity of the data involved.
International transfers
If any of our suppliers or service providers are based outside the UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data in line with UK GDPR requirements.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect the most recent revision.
Contact us
If you have questions, concerns, or wish to exercise your data protection rights, please contact: